Groundbreaking Enhancements for PlanCompare ONE for Call Centers are redefining the way call centers and inside sales teams manage Medicare enrollments.
In just a SINGLE CALL, call center representatives can tailor communication to the preferences of every beneficiary, with:
Dynamic scripting
Progress tracking
Relevant member information
At their fingertips…
Get the most current Rx data on every member with ConnectureDRX DATA PRELOAD for Call Centers
“ConnectureDRX preloading of medicine cabinet and demographic information has cut our agent call handling time from 20 minutes to about 7-8 minutes per caller. Each call center agent can now support 7 members an hour versus 3 (without data preloading).”
Large regional health plan, ConnectureDRX customer
In-person meetings are not always possible for some seniors.
Seniors are at home, and they want to connect. They need a live person to talk to who can answer their insurance questions, alleviate any anxiety and help them enroll in their best-fit Medicare plans confidently and securely.
Phones are ringing and call center agents are more in demand than ever before.
To complete a Medicare enrollment in one call, call center agents need everything at their fingertips in one place. With ConnectureDRX technology, agents can easily answer questions and take enrollments on the spot.
When seniors need to speak to a live person, ConnectureDRX technology helps call center agents:
1. Guide beneficiaries in comparing Medicare plans personalized to them
2. Expedite every call with custom scripting on screens
3. Enroll beneficiaries in their best fit plan (with no cost surprises) in one call
4. Move effortlessly on to the next call and another successful enrollment
With Pre-populated demographics… Finding beneficiaries becomes a breeze
Enhanced Search Tools
Agents can easily search for beneficiaries with pre-loaded demographic information.
Effective Communication
A custom script on same page allows agents to guide seniors to their best fit plan in one call.
Total Transparency
Seniors benefit by knowing their best fit plan includes drug costs and all out-of-pocket estimates.